Key Account Technical Engineer

Ankara, Türkiye | Full-time

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We are looking for a motivated Key Account Technical Engineer to join our Customer Success Team!

Who we are:

Borda is a product company that focuses on the health sector and aims to bring operational awareness and insights to hospitals by using IoT data. Borda transforms technology into awareness with products such as Asset Management, Patient Throughput Management, Infant Safety, Staff Safety, Work Demand Management, and Environmental Monitoring. The result is better patient care, increased operational efficiency, enhanced safety, and advanced patient experience. Borda, operating in more than 15 countries with offices in Turkey, America, and Russia, shows presence in the 5 million square meters of hospital space, managing more than 1 million assets, facilitating the lives of thousands of patients and health professionals.

Responsibilities of “Key Account Technical Engineer”:

  • To master the processes of all products offered by the company, and to master details of hardware and software used,
  • To make sure that the customer is responsible for the software and hardware of Borda Products whether they work in the field properly, otherwise, forward the matter to the relevant units and ensure to resolve,
  • To be the first contact point of the customer in the field and to provide solutions to encountered problems or specifications in the use of products, to give technical and operational support, to drive users to the correct usage,
  • To follow the usage status benefit status to measure and to work for increasing the benefit of Borda Products of the customer, to report the status periodically,
  • To announce the new features of Borda Products to the customer and to support the use of these features,
  • To be able to master the fiction of the processes that the customer uses Borda Products, to create the necessary flow, to make the configurations, to test the system,
  • In line with the needs of the customers to whom it is responsible, to create upsell opportunities and to forward the issue to the sales team,
  • To give training about Borda Technology Products,,
  • To fulfill tasks in the related projects by following methodologies that are determined by Project Management Office

Qualifications:

  • BS degree in Engineering,
  • 2+ years of work experience is a plus,
  • Work experience in healthcare is a plus,
  • Excellent analytical and Excel skills,
  • Extremely detail-oriented and excellent follow-up skills,
  • Passion for customers and problem solving,
  • Have high communication skills with people,
  • Ability to interpret customer requests,
  • Be highly motivated and results-driven,
  • Ability to multi-task and manage time effectively,
  • To have the ability to learn quickly and manage multiple priorities and tasks,
  • Excellent verbal and written both Turkish and English skills,
  • Good presentation skills are a plus,
  • To have no restriction to travel and able to drive,
  • Experience working with cross-functional teams (e.g. Software Department, Hardware Department, PMO),